(980) 689-7805

24 Hour Help Desk

24 Hour Help Desk

We take your calls so you can focus on your business

Help desks are often run by employees with many other responsibilities. This means that your employees being tied up on the phone could result in delayed order fulfilments, late deliveries, or a whole host of other issues that could seriously impact your business. There are only so many hours in the day. You and your employees can’t work them all. But we can. And we do.

Whether it’s customer service calls, taking orders, collecting information, or fielding leads, we can do it all. At Harbourside, our skilled virtual receptionists are ready to answer every call that comes in 24 hours a day, 7 days a week.

We also collect information from web form fill-outs, pre-qualify leads, transfer calls, take messages, and more. Harbourside can help eliminate 80-100% of your customer service calls, freeing up your internal staff to focus on more important things. Streamline internal processes, while saving money. Consider Harbourside your remote workforce. Friendly, enthusiastic, and always professional.

We take your calls so you can focus on your business

Help desks are often run by employees with many other responsibilities. This means that your employees being tied up on the phone could result in delayed order fulfilments, late deliveries, or a whole host of other issues that could seriously impact your business. There are only so many hours in the day. You and your employees can’t work them all. But we can. And we do.

Whether it’s customer service calls, taking orders, collecting information, or fielding leads, we can do it all. At Harbourside, our skilled virtual receptionists are ready to answer every call that comes in 24 hours a day, 7 days a week.

We also collect information from web form fill-outs, pre-qualify leads, transfer calls, take messages, and more. Harbourside can help eliminate 80-100% of your customer service calls, freeing up your internal staff to focus on more important things. Streamline internal processes, while saving money. Consider Harbourside your remote workforce. Friendly, enthusiastic, and always professional.

Our Services

Lead Capture

Enjoy your freedom

After Hours

 Never miss a call or an opportunity with your calls never going to voicemail again. Every call is answered by a trained virtual receptionist who knows exactly how to get the most from every call.

Capture every opportunity, lead, or customer service call and increase your bottom line. We do this by taking the time to know your business, processes, and individual needs. This results in a maximized experience for your customers and you.

Affordable Cost

Harbourside provides a team of highly trained customer service agents at a fraction of the cost compared to internal hiring.

Whether you are stuck in meetings, on the golf course, or on a family vacation we will handle your business calls in a timely and professional manner. Never worry again; we have you covered.

Live Alerts

Receive real time updates via texts, emails, and Slack notifications. You will never be left in the dark or missing the information you need. With Live Alerts, you are always in the know and able to respond to every need with the tools you need to make a difference.

Personal Team

From day 1 you will have a project lead who will be your sole point of contact. Your project lead is available via email, text, and slack when you need them.

Our Services

After Hours

Lead Capture

Enjoy your freedom

 Never miss a call or an opportunity with your calls never going to voicemail again. Every call is answered by a trained virtual receptionist who knows exactly how to get the most from every call.

Capture every opportunity, lead, or customer service call and increase your bottom line. We do this by taking the time to know your business, processes, and individual needs. This results in a maximized experience for your customers and you.

Whether you are stuck in meetings, on the golf course, or on a family vacation we will handle your business calls in a timely and professional manner. Never worry again; we have you covered.

Harbourside provides a team of highly trained customer service agents at a fraction of the cost compared to internal hiring.

Affordable Cost

Receive real time updates via texts, emails, and Slack notifications. You will never be left in the dark or missing the information you need. With Live Alerts, you are always in the know and able to respond to every need with the tools you need to make a difference.

Live Alerts

From day 1 you will have a project lead who will be your sole point of contact. Your project lead is available via email, text, and slack when you need them.

Personal Team

Contact Info

19109 West Catawba Avenue Suite 200

Cornelius, NC  28031

Tel:(980)533-7779

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