(980) 689-7805

Technology Call Answering Service

Technology Call Answering Service

Harbourside Communications is the #1 call answering service for technology

Technology companies have specific needs. Your staff has specific hours. And those hours need to spent innovating, marketing, and other critical aspects of your company. The last thing you need is to spend valuable time answering phones.

Harbourside partners with technology companies, helping you to provide superior support to your clients 24 hours a day, seven days a week. Our knowledgeable staff of friendly virtual receptionists is ready and waiting to take each and every call that comes through day or night. Our tech answering service also qualifies leads, collects information from forms filled out on your website, transfers calls, takes messages, and more. We also work around the clock so you don’t have to.

We provide first-class support via phone, chat, and email. Consider us an extension of your company, saving you anywhere from 25-50% or more on staffing costs and asset waste reduction. We streamline operational functions and each of our technology call answering specialists has experience in the tech field.

  • IT SUPPORT PROVIDERS

Our trained agents provide 24/7 support by answering all calls and capturing every lead for you.

  • MANUFACTURING COMPANIES

Ensure trust right from the start with a friendly and professional voice with every call.

  • 24/7 VIRTUAL RECEPTION

Callers are never sent to voicemail. Instead, they are met with a friendly and knowledgeable virtual receptionist every time, 24 hours a day. We screen every call to ensure they are transferred to the right person.

  • CUSTOMER SUPPORT

We assist you by fielding customer and product support callers, easing the minds of frustrated customers.

Harbourside Communications is the #1 call answering service for technology

Technology companies have specific needs. Your staff has specific hours. And those hours need to spent innovating, marketing, and other critical aspects of your company. The last thing you need is to spend valuable time answering phones.

Harbourside partners with technology companies, helping you to provide superior support to your clients 24 hours a day, seven days a week. Our knowledgeable staff of friendly virtual receptionists is ready and waiting to take each and every call that comes through day or night. Our tech answering service also qualifies leads, collects information from forms filled out on your website, transfers calls, takes messages, and more. We also work around the clock so you don’t have to.

We provide first-class support via phone, chat, and email. Consider us an extension of your company, saving you anywhere from 25-50% or more on staffing costs and asset waste reduction. We streamline operational functions and each of our technology call answering specialists has experience in the tech field.

  • IT SUPPORT PROVIDERS

Our trained agents provide 24/7 support by answering all calls and capturing every lead for you.

  • MANUFACTURING COMPANIES

Ensure trust right from the start with a friendly and professional voice with every call.

  • 24/7 VIRTUAL RECEPTION

Callers are never sent to voicemail. Instead, they are met with a friendly and knowledgeable virtual receptionist every time, 24 hours a day. We screen every call to ensure they are transferred to the right person.

  • CUSTOMER SUPPORT

We assist you by fielding customer and product support callers, easing the minds of frustrated customers.

Our Services

Lead Capture

Enjoy your freedom

After Hours

 Never miss a call or an opportunity with your calls never going to voicemail again. Every call is answered by a trained virtual receptionist who knows exactly how to get the most from every call.

Capture every opportunity, lead, or customer service call and increase your bottom line. We do this by taking the time to know your business, processes, and individual needs. This results in a maximized experience for your customers and you.

Affordable Cost

Harbourside provides a team of highly trained customer service agents at a fraction of the cost compared to internal hiring.

Whether you are stuck in meetings, on the golf course, or on a family vacation we will handle your business calls in a timely and professional manner. Never worry again; we have you covered.

Live Alerts

Receive real time updates via texts, emails, and Slack notifications. You will never be left in the dark or missing the information you need. With Live Alerts, you are always in the know and able to respond to every need with the tools you need to make a difference.

Personal Team

From day 1 you will have a project lead who will be your sole point of contact. Your project lead is available via email, text, and slack when you need them.

Our Services

After Hours

Lead Capture

Enjoy your freedom

 Never miss a call or an opportunity with your calls never going to voicemail again. Every call is answered by a trained virtual receptionist who knows exactly how to get the most from every call.

Capture every opportunity, lead, or customer service call and increase your bottom line. We do this by taking the time to know your business, processes, and individual needs. This results in a maximized experience for your customers and you.

Whether you are stuck in meetings, on the golf course, or on a family vacation we will handle your business calls in a timely and professional manner. Never worry again; we have you covered.

Harbourside provides a team of highly trained customer service agents at a fraction of the cost compared to internal hiring.

Affordable Cost

Receive real time updates via texts, emails, and Slack notifications. You will never be left in the dark or missing the information you need. With Live Alerts, you are always in the know and able to respond to every need with the tools you need to make a difference.

Live Alerts

From day 1 you will have a project lead who will be your sole point of contact. Your project lead is available via email, text, and slack when you need them.

Personal Team

Contact Info

19109 West Catawba Avenue Suite 200

Cornelius, NC  28031

Tel:(980)533-7779

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